Phone: 262.784.3131 | Fax: 262.784.3099
Hanel - 1 stop for all your machining needs
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Anything you could do to get our survey to us would be greatly appreciated. We are constantly working to do a better job for you and want to be sure our efforts are going in the right direction.
Thank you, we value your opinion.
HANEL CORPORATION
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CUSTOMER SATISFACTION SURVEY
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Indicates required field
Company name
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Address
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Survey completed by
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Title
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Date (mm/dd/yyyy)
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City/State/Zip
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5= Exceeding expectations
4= Very satisfied
3= Satisfied
2= Somewhat satisfied
1= Dissatisfied
Quality
Technical ability of quality staff
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5
4
3
2
1
Prompt, complete response to CARs
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5
4
3
2
1
Prompt return of phone calls
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5
4
3
2
1
Overall quality of manufacturing
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5
4
3
2
1
Overall quality of service
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5
4
3
2
1
How could Hanel Corporation's Quality Performance be improved?
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DELIVERY
Notifying of delivery delays
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5
4
3
2
1
Packaging correct & in good condition
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5
4
3
2
1
Professionalism of drivers
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5
4
3
2
1
Meeting delivery promises
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5
4
3
2
1
Correct paperwork with parts
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5
4
3
2
1
How could Hanel Corporation's Delivery Performance be improved?
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Production
Responsivness to your needs
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5
4
3
2
1
Attention to special requests
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5
4
3
2
1
Handling of production questions
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5
4
3
2
1
Technical ability of production staff
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5
4
3
2
1
Prompt return of phone calls
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5
4
3
2
1
How could Hanel Corporation's Production Performance be improved?
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Sales
Prompt return of quote requests
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5
4
3
2
1
Prompt return of phone calls
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5
4
3
2
1
Technical ability of sales person
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5
4
3
2
1
Professionalism
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5
4
3
2
1
How could Hanel Corporation's Sales Performance be improved?
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Management
Provides manufacturing value
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5
4
3
2
1
Knowledge of customer needs
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5
4
3
2
1
Professionalism
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5
4
3
2
1
Quality orientated attitude
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5
4
3
2
1
How could Hanel Corporation's Management Performance be improved?
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Would you refer Hanel Corporation to others needing machining?
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Yes
No
Uncertain
Submit